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Visitors to the workplace

Last updated June 2023

This chapter examines the health and safety duties you owe visitors to your workplace and how to meet those duties.

Who is a visitor to a workplace?

Definition: Visitor

A visitor is not defined in the Work Health and Safety Act (WHS Act) but it includes anyone who is not a worker who attends or is in the vicinity of your workplace.
Definition: Worker

A worker is defined under the WHS Act as person who carries out work in any capacity for a person conducting a business or undertaking (PCBU), including:
- an employee of the PCBU;
- a contractor or subcontractor;
- an employee of the contractor or subcontractor;
- an employee of a labour hire company who has been assigned to work for the PCBU;
- an outworker;
- an apprentice or trainee;
- a person gaining work experience; or
- a volunteer.

A visitor will usually include persons in the following categories:

  • customers;
  • suppliers and other service providers;
  • couriers;
  • union officials;
  • inspectors;
  • workers’ family and friends;
  • salespersons;
  • contractors; and
  • neighbours and other members of the public in the vicinity of your workplace.
Important: A visitor may be a regular attendee at your workplace or someone who is only there sporadically, including only a single time.