SafeWork SA inspectors targeting risks of violence and aggression in retail
SafeWork SA launched a state-wide compliance campaign in July to ensure businesses in the retail sector are managing the risks associated with violence and aggression.
Work-related violence and aggression, which are common in the retail sector, include any incident in which a worker is verbally abused, threatened or physically assaulted in circumstances relating to their work. Examples include:
- biting, spitting, scratching, hitting and kicking;
- throwing objects;
- pushing, shoving, tripping and grabbing;
- verbal threats;
- armed robbery;
- sexual assault; and
- attacking with knives, guns, clubs or other weapons.
Work-related violence can cause both physical and psychological harm to workers. SafeWork SA inspectors are auditing retail outlets across the state to ensure that businesses have:
- appropriate policies and procedures to address the risk of violence and aggression;
- relevant training for workers; and
- suitable control measures to reduce the risks to workers.
Inspectors will educate persons conducting a business or undertaking to ensure they are informed of their work health and safety obligations, responsibilities and how to appropriately manage risks.
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