Your questions answered: How do we train staff to avoid making faux pas?

By Portner Press on September 3rd, 2019
  1. Bullying, Harassment & Discrimination
  2. Discrimination in the workplace

Q
Do you have any information, fact sheets or training resources that can be used to inform staff about appropriateness of conversations with customers in the workplace, so to ensure not to offend?

These would be around the areas of race, religion, health and sex.

While the employee may not intend to discriminate, what they say could be perceived that way by the customer. For example if an employee says “That’s an unusual last name – what country do you come from?”

A
The most relevant chapter in the Handbook is D5 Discrimination.

However, you may find some useful information on the Australian Human Rights Commission website at https://www.humanrights.gov.au/employers/good-practice-good-business-factsheets.

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