Question: I have a customer who wants to fill out a customer incident report for an injury she said she received more than 5 months ago at our venue. She said she told a staff member on the day of the incident but was not told to, or made aware of, the need to fill out an incident report. She now claims her injury may require surgery and wants to fill out a report.

Is this too long ago for us to report this? Especially considering she could not even give an accurate date as to when the incident happened. I am concerned of the accuracy of the report, as there is no way I can verify her version of events.