Case

Sewell v dnata Airport Services Pty Limited (2025)

A passenger services delivery agent commenced part-time employment with a ground handling and other airport services provider at the start of 2023. During her employment, the agent made a complaint to her employer, alleging she was sexually harassed by a male co-worker. After receiving the employee’s complaint, the employer conducted an investigation and found the allegations could not be substantiated.

The employer communicated the outcome to the alleged harasser in writing but only communicated it verbally to the agent. The agent had to request a written investigation summary and outcome, which the employer provided after some delay. Contrary to what had been communicated verbally to the agent, the written outcome indicated that some of the allegations had been substantiated.